Raffle.it / User agreement

Your use of the Site is governed by the following terms and conditions of use ("Terms"). These Terms form an agreement between you and Raffle It Limited ("us", "we", "our") and we may terminate any account, registration or any other relationship you may have with us without notice in the event of a breach of these Terms. If you do not agree to these Terms, please do not engage further with the website.

Registration and use of this website, www.raffle.it, ("Site") is only open to those over 18 years old who are resident in the UK, Channel Islands and Isle of Man. Business employees or individuals directly involved in the Site, their immediate families and anyone else professionally connected with the Site may not use the Site.

The Site operates online raffles for participants and hosts. Participants win a raffle if they have registered the lowest unique ticket number in a raffle.

Please be aware that the use of the word ‘raffle’ does not imply that we run raffles within the meaning of the Gambling Act 2005 or any legislation of a similar nature. As a result, we are not regulated or otherwise under the auspices of the Gambling Commission. We do, however, regularly monitor our operation to ensure that it complies with the law. Any use of the word ‘raffle’ refers to our lowest unique bid auction process.

If you are registering on the Site as a business entity, you represent that you have the authority to legally bind that entity. If you are trading as a business on the Site, you must comply with all applicable laws relating to online trading.

Unless both you and Raffle It Limited agree otherwise in writing, you will not be able to cancel this agreement under the Consumer Protection (Distance Selling) Regulations 2000 (or any equivalent legislation in your jurisdiction) once the supply of our services has commenced. For the avoidance of doubt, the supply of our services has commenced when you have entered one of our raffles as a buyer through our Site.

We may alter the Terms from time to time and we will post the updated Terms to this Site. Each time you access the Site, you are agreeing to the Terms which are displayed on this page from time to time and so we strongly recommend that you check this page each time you visit.

These Terms are governed by English law. If you are accessing this site from the UK, Channel Islands or Isle of Man any disputes arising out of your use of the Site will be determined in your local courts only. In the event that you are accessing this site from any destination other than the UK, Channel Islands and Isle of Man, please be aware that you are in breach of these Terms and any dispute arising out of your existing and or continued use will be determined by the English courts, to whose non-exclusive jurisdiction you agree to submit.

If you do not agree to these Terms then do not proceed to use the Site.

By accessing and using the Site then you agree to the following:

1. Registration

  1. Joining Raffle.it is completely free, although you will need a credit or debit card to purchase tickets.
  2. Registering is very straight forward. We ask for your name, a preferred Raffle.it user name, your email address, a password and confirmation that you are over 18 years old. You will need to complete your credit or debit card billing address details (which will also be used as your delivery address) when paying for your tickets.
  3. You warrant that the information you provide to us, whether as part of the registration process or otherwise, is complete, true, accurate and not misleading in any way and you agree that you will, on request, provide further information to us, at your cost, should we need to further verify your identity prior to sending anything to you.

2. Your account

  1. You must inform us immediately by emailing us at cutomer.services@raffle.it or by writing to us at Raffle It Limited, Tulya House, 69 High Street, Bagshot, Surrey, GU19 5AH, UK, if:
    1. there has been unauthorised use of your account; or
    2. any of your account details or other personal information has changed since your last login.
  2. If it transpires that, in our reasonable and sole opinion, a winning ticket has been procured fraudulently via your account or by another person using your account, with or without your permission, then the raffle prize will be allocated to the holder of the next lowest unique number.

3. Using the site

  1. You agree that you will not at any time do or cause to be done any of the following:
    1. post or upload offensive content;
    2. knowingly or otherwise do anything that would constitute a breach of any laws;
    3. knowingly or otherwise infringe the copyright, trade mark or other rights of third parties.
    4. interfere with any raffles;
    5. circumvent or manipulate our fee structure, the billing process, or fees owed to us;
    6. post, list or upload false, inaccurate, misleading or defamatory content (including personal information);
    7. distribute or post spam, chain letters, or pyramid schemes;
    8. distribute viruses or any other technologies that may harm us, or the interests or property of our users;
    9. harvest or otherwise collect information about users, including email addresses, without their express consent;
    10. take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure.
    11. no item posted on the site shall offend generally accepted public decency and we reserve the right to remove such items without notice.

4. Purchasing tickets

  1. A limit is placed on the number of tickets you can purchase in any raffle. This is to protect you and ensure fairness for all those participating in the raffles. The limit for any raffle will be fixed on commencement of that raffle and will always be shown on the raffle's description page.
  2. Ticket purchases are delivered to your Raffle.it Account instantly and their uniqueness status updated throughout the life of the associated raffle. A copy of the transaction will also be emailed to you shortly after completion of your purchase.
  3. Ticket purchase refunds will be made at our discretion.
  4. All promotional instructions form part of these Terms. Individual raffles may have different requirements or conditions. In particular, they may have specific age requirements and, where that is the case, winners will be required to provide proof of age where necessary.

5. Reward Vouchers

  1. Reward Vouchers are defined as discount offers, money off coupons, cash back offers or free item claims.
  2. Where Reward Vouchers are awarded with a ticket purchase, these vouchers will be stored in your Raffle.it Account.
  3. By default, your Raffle.it account will automatically accept all Reward Vouchers passed to it. You can change this setting from within your Raffle.it Account.
  4. Where Reward Vouchers are accepted, your details may be shared with the provider of the Reward Voucher

6. Winning

  1. The owner of the winning raffle ticket will be contacted by email within one business day of the raffle closing and will be given the details for claiming their prize. Where possible, prizes will be delivered, either by courier or Royal Mail, within 3 - 5 business days of a winner being declared, unless different conditions are stated in the terms of a particular raffle. Where we deem appropriate, prizes may be dispatched to you directly by our supplier. If we do not have the winner’s address details on file, the winner will have one week to update their account record. Failure to do so may result in them losing claim to their prize.
  2. In the event that the advertised prize is no longer available or is deemed not fit for purpose as described on the site, the winner will receive the prize fund for that raffle instead of the advertised prize.
  3. Details of all completed raffles, together with the ticket numbers that were chosen, will be made available on the Site.
  4. You agree that, if you are the winner of a raffle, we may feature your name, your user name, photo or avatar and postal district/county in future promotions, marketing and advertising.
  5. In the event that no unique number is found, the winner will be the person that first selected the lowest number chosen by the least number of participants.
  6. If we deem the winning raffle ticket has been procured by a syndicate or group bidding process which is unfair to the spirit of the raffle, then the raffle prize will either be allocated to the holder of the next lowest unique number or an investigation will be undertaken, during which time the raffle will be suspended.
  7. Each raffle will have a termination date/time. Each raffle shall remain open until all tickets are sold or the termination date/time is reached, whichever is the sooner, excepting that any raffle may be revoked at any time by notice from us. Where a raffle terminates before all tickets have been sold, the winner will receive the prize fund for that raffle instead of the advertised prize, unless the terms of the individual raffle state that the prize will be awarded irrespective of the number of tickets sold.

7. Privacy

  1. We do not sell or rent your personal information to third parties for their marketing purposes. We use your information only as described in our Privacy Policy.
  2. Where you have been allowed access by a user to their data, you must give the user a chance to remove themselves from your database and a chance to review the information you have collected about them in accordance with prevailing data protection legislation.  You agree to use user information only for purposes that a user expressly agrees to and in accordance with applicable laws and regulations (including, without limitation, data protection laws).
  3. We may hold and use the information you provide for future marketing purposes and notification of promotional offers. If you do not wish your details to be held or used for these purposes then please e-mail us at customer.services@raffle.it and request that this information is removed from our databases.
  4. You agree to indemnify and hold harmless Raffle It Limited for any breach by you of any data protection, privacy or similar legislation. For the avoidance of doubt, in addition to any damages or other awards made, you agree to be responsible for the reasonable legal and professional fees of Raffle It Limited in respect of such a claim.
  5. Read our full privacy policy here

8. Links to Third Party Sites

  1. Our Site may contain links to third party websites and it is possible that third party websites also link to the Site. A link from the Site to a third party website does not mean that we endorse or accept any responsibility for the content or use of that third party website.
  2. Raffle It Limited is not responsible for any loss that you may suffer as a result of your use of any other website.
  3. You agree that you will not arrange for any third party website to be connected to any part of the Site by way of hyperlink or otherwise without our prior written consent.

9. Disclaimer Of Liability

  1. We are not responsible for any loss or damage caused by the temporary interruption of the Site due to faults or circumstances outside our control.
  2. You agree that your use of the Site is entirely at your own risk and we accept no responsibility whatsoever, and hereby exclude to the full extent permissible by the applicable law, any liability for any loss or damage (including any direct, indirect, incidental or consequential loss, loss of profits or other economic loss of any kind) which may be caused to you, your computer equipment or to any third party by using the Site, save to the extent that any person suffers death or personal injury as a result of our negligence. The information and materials appearing on the Site are provided for your information purposes only and are not intended to address your particular requirements. You should not rely upon any information or ideas contained on the Site when making any decision or taking any action (or when refraining from doing so).
  3. We try to keep the information and materials appearing on the Site as accurate as possible, but we in no way guarantee that the information on the Site is up to date at all times and we may amend the information at any time without prior notice to you. No information on the Site constitutes an offer to you by us.
  4. You will not hold us responsible for any other Site user’s actions or in-actions.
  5. You agree to fully indemnify and hold harmless Raffle It Limited for any breach by you of any laws and for any claims made against Raffle It Limited which have come about as a result of your default or actions. For the avoidance of doubt, in addition to any damages or other awards made by a court or similar tribunal or any agreed settlement in a mediation or similar, you agree to be responsible for the reasonable legal and professional fees of Raffle It Limited in respect of such a claim, award or settlement.
  6. We cannot and do not confirm, and are not responsible for ensuring, the accuracy or truthfulness of any user’s purported identity or the validity of the information which they provide to us or post on the Site.
  7. If we are found to be liable, our liability, and the liability of our affiliates, officers, directors, agents and employees, to you is limited in any 12 month period to the greater of: (a) the total fees you paid to us in relation to the raffle or other service offered which gave rise to the liability, or (b) £100.
  8. Nothing in this agreement shall have the effect of attempting to limit our liability in respect of any fraudulent misrepresentation made by Raffle It Limited or any of our directors, officers or employees.

10. Intellectual Property Rights

  1. All intellectual property rights in, to and in respect of the content, information, data and materials appearing on the Site (including without limitation any copyright in text, illustrations and photographs and trade marks, trade names and logos) are and remain our property or that of other third parties who have licensed such intellectual property to us.
  2. We grant to individual users of the Site a non-exclusive personal licence to view and copy details from the Site for their personal and non-commercial use only. We may revoke this licence at any time without prior notice. Such revocation may be general or relate to a specific individual.
  3. Except as provided in Term 10.2 above, none of the information or materials appearing on the Site may be downloaded, copied, reproduced, republished, posted, transmitted, stored, sold or distributed in any form or by any means without our prior written permission. Requests to republish the whole of or any extracts from any of the information or materials appearing on the Site should be submitted via the Contact Us form.
  4. Modification of any of the information or materials appearing on the Site or use of any of the same for any purpose other than as set out in these conditions of use (including without limitation on any other website or computer network) is prohibited.
  5. When you upload content to our site or provide it to us by any other means, you warrant that you are the sole proprietor of the intellectual property rights that subsist within the content and you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, assignable right to use all and any intellectual property rights you have in the content in any way that we choose. In addition, you waive all moral rights you have in the content to the fullest extent permitted by law.
  6. You may not use the Site to publish, post, distribute or disseminate any material which is or may be defamatory, obscene, indecent, menacing, or racially motivated, or any other unlawful material or information.
  7. Raffle It Limited takes breaches of intellectual property rights (including the posting of material in breach of clause 7.6) seriously. We will co-operate fully with the police and other law enforcement agencies in relation to any breach by you of this clause 7.

11. No Partnership or Agency

  1. Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party (except where Raffle.it is acting as an agent, trading on behalf of charities), nor authorise any party to make or enter into any commitments for or on behalf of any other party.

12. Notices

  1. You agree that we may send notices to you by e-mail or by registered mail to the email address or postal address (as applicable) that you provided to us when you registered with us.
  2. Notices to us shall be sent by registered mail to Raffle It Limited, Tulya House, 69 High Street, Bagshot, Surrey, GU19 5AH, UK. We do not accept service of any legal proceedings or similar by e-mail.
  3. Notices sent to you by e-mail shall be deemed to have been received by you 24 hours after they are sent, unless we receive notice that the email address is invalid.
  4. Notices sent to either party by registered mail shall be deemed to have been received by that party 3 days after they are sent.

13. Third Party

  1. Unless expressly provided in this user agreement, no term of these Terms is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

14. Disputes

  1. If a dispute arises, we strongly encourage you to first seek a resolution by contacting our customer support. Alternatively you may address complaints to us at Raffle It Limited, Tulya House, 69 High Street, Bagshot, Surrey, GU19 5AH, UK.
  2. In the event of any dispute, both parties shall agree to refer the matter to an independent expert who shall act as mediator. The use of mediation will not serve to prevent either party proceeding with legal action.

15. Survival

  1. The following Sections survive any termination of this user agreement: Fees, (with respect to fees owed for our services), Disclaimer of Liability, Intellectual Property Rights, Assignment, Third Party Rights, Privacy and Disputes.

16. General

  1. If any Term shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, the invalidity or un-enforceability of such Term shall not affect the other Terms and all Terms not affected by such invalidity or un-enforceability shall remain in full force and effect. The parties hereby agree to attempt to substitute for any invalid or unenforceable Term a valid or enforceable provision which achieves to the greatest extent possible the economic legal and commercial objective of the invalid or unenforceable Term.
  2. No party's rights shall be prejudiced or restricted by any concession, indulgence or forbearance extended to others.
  3. No waiver by the parties of any breach of the Terms by a party shall operate as a waiver of any other or subsequent breach and the failure or delay of a party to enforce any Term shall not be deemed a waiver of such Term.
  4. Any variation of a Term shall be effective immediately once it is has been posted to the Site.
  5. Section headings are for reference purposes only and do not limit the scope or extent of the sections.